Frequently asked questions
What is the return policy?
We truly understand that ordering a custom product is a special decision. Please kindly note that due to the unique nature of customized items, we are unable to accept returns or exchanges. However, your satisfaction is our top priority — if you ever encounter any quality issues with your order, please don't hesitate to reach out to us right away. We will do our very best to make things right for you.
How long does it take?
Custom orders typically take7–15 daysto produce, with an additional15–30 daysin transit. Please plan for a total delivery time of about1–2 months. Thank you for your understanding!
Can I change photo after ordering?
For any image changes after order placement, please follow these steps:
- Send an email to service@orimelo.com with the replacement image attached.
- Upon receiving your email, we will confirm your order sequencing and process the change.
- We will notify you of the outcome via email reply.
For urgent inquiries, you may also contact us on WhatsApp at +86 13922536826.
Do you ship worldwide?
Yes, we ship worldwide, with a few exceptions based on local shipping restrictions.
We currently ship to most countries, and all available destinations will be shown at checkout.
How much does shipping cost?
Shipping fee
We offer simple shipping rates:
- Orders under $30 → $10 shipping fee
(after discount applied) - Orders $30+ → Free shipping 🎁
Free shipping is automatically applied at checkout once your order reaches the threshold.
