Frequently Asked Questions (FAQ)
Ordering
Q: How do I place an order?
Simply browse our products, select your preferred options, add them to your cart, and proceed to checkout. Once your payment is confirmed, we'll begin preparing your order.
Q: Can I modify or cancel my order?
If your order has not entered production or been shipped, please contact us as soon as possible at support@orimelo.com. We'll do our best to assist you.
Please note that personalized products may not be eligible for cancellation once production has started.
Shipping
Q: Where do you ship?
We currently ship to most countries worldwide.
If you're unsure whether we ship to your location, please contact us before placing your order.
Q: How long does shipping take?
Most orders are delivered within 15–30 business days, depending on your destination and customs processing.
Please note that personalized items may require additional production time.
Q: Do you offer free shipping?
Yes! We offer FREE shipping on orders over $30 USD.
Orders below $30 USD are charged a $10 USD shipping fee.
Personalized Products
Q: How do I customize my order?
Simply upload your pet's photo and follow the customization instructions on the product page. We'll carefully create your personalized item based on the information you provide.
Q: What kind of photo should I upload?
For the best results, we recommend using:
- Clear, high-resolution photos
- Good lighting
- Your pet facing the camera
- No filters or heavy editing
Q: Can I preview my custom design before production?
Currently, we begin production directly based on your submitted photo and customization details. If we have any questions, we'll contact you before production.
Returns & Refunds
Q: Can I return my order?
Yes. We accept returns within 30 days of delivery for eligible items.
Items must be unused, in their original condition, and in the original packaging.
Please note that personalized products cannot be returned unless they arrive damaged or there is a production error.
Q: How long does it take to receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 7 business days.
Payment
Q: What payment methods do you accept?
We accept secure payments through major credit cards, PayPal, Apple Pay, Google Pay (where available), and other payment methods supported at checkout.
Q: Is my payment secure?
Yes.
Our website is protected with SSL encryption, and all payments are processed through secure payment providers to ensure your information remains safe.
Contact
Q: How can I contact Orimelo?
You can reach us anytime at:
📧 service@orimelo.com
We typically respond within 24 business hours.
Q: Where is Orimelo located?
Orimelo is an online store dedicated to creating handmade pet accessories and personalized pet gifts for customers around the world.
Our customer support team is available via email to assist you with any questions before or after your purchase.